Real Estate & Construction|Customer Service

HelloSpoke
Resident call automation

65% of calls were abandoned at the phone tree. An AI agent now answers instantly to screen maintenance emergencies in 32 languages.

PublishedDec 2, 2025|2 months ago

Key results

Monthly Calls Recovered
~2,625
Unnecessary Calls Avoided
30%
Automated Resolution
30%

Result highlights

Unlock 4 result highlights

The story

A property management technology provider serving the multifamily housing industry, where missed calls lead to unresolved maintenance issues and frustrated residents.

Legacy phone trees resulted in a 65% call abandonment rate, preventing work orders from being created for critical repairs. Attempts to automate this...

Unlock full story

Quotes

The company

HelloSpoke logo

HelloSpoke

hellospoke.com

AI communication platform for property management and maintenance triage.

IndustryReal Estate & Construction
LocationLouisville, KY, USA
Employees11-50
Founded1989

70 AI case studies in Real Estate & Construction

330 AI case studies in Customer Service