AI case study

HelloSpokeResident call automation

65% of calls were abandoned at the phone tree. An AI agent now answers instantly to screen maintenance emergencies in 32 languages.

Published|6 months ago

Key results

Monthly Calls Recovered
~2,625
Hangup Reduction
30%
Automated Resolution
30%

Result highlights

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The story

Context

A property management technology provider serving the multifamily housing industry, where missed calls lead to unresolved maintenance issues and frustrated residents.

Challenge

Legacy phone trees resulted in a 65% call abandonment rate, preventing work orders from being created for critical repairs. Attempts to automate this...

Solution
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Quotes

The company

HelloSpoke logo

HelloSpoke

hellospoke.com

AI communication platform for property management and maintenance triage.

IndustryReal Estate & Construction
LocationLouisville, KY, USA
Employees11-50
Founded1989

The vendor

ElevenLabs logo

ElevenLabs

elevenlabs.io

AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees51-250
Founded2022

Use case

HelloSpoke's Resident call automation is part of this use case:

Voice Agent
80 case studies(+108% YoY)
Proven impact?
LowModerateVery Strong
4.1Moderate
11.7Very strongwithin Real Estate & Construction
5.0Strongwithin Customer Service

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