AI case study

Funnel LeasingRenter support

Agents answered pet policy questions hundreds of times. AI now resolves inquiries and books tours, freeing staff for high-value work.

Published

The story

Context

A software platform serving the multifamily housing industry, where leasing decisions involve complex emotional and financial factors for the one-third of Americans who rent.

Challenge

Leasing associates were overwhelmed by repetitive tasks, such as scheduling appointments and answering the same basic questions about pet policies...

Solution
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Scope & timeline

  • 94% of inquiries handled on first conversation

The company

Funnel Leasing logo

Funnel Leasing

funnelleasing.com

CRM and automation platform for multifamily real estate operators.

IndustryReal Estate & Construction
LocationTampa, FL, USA
Employees51-250
Founded2010

The vendor

Sierra logo

Sierra

sierra.ai

AI agent platform for autonomous enterprise customer service.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees51-250
Founded2023

Use case

Funnel Leasing's Renter support is part of this use case:

Support Chatbot
223 case studies(-1% YoY)
Proven impact?
LowModerateVery Strong
4.8Moderate
14.4Very strongwithin Real Estate & Construction
2.1Lowwithin Product Engineering

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