AI case study

ExatiCustomer support

New hires needed four months to master scattered docs. AI now retrieves technical answers instantly to resolve critical city issues.

Published|10 months ago

Key results

Faster Response Time
40%
Onboarding Time Reduction
30%

Result highlights

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The story

Context

Latin America’s leading smart city software provider manages critical infrastructure for over 700 municipalities, tracking 10 million assets and 300,000 sensors across two continents.

Challenge

New agents required three to four months of training to navigate knowledge bases scattered across complex systems and documentation. With over 1,000...

Solution
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The company

Smart city management software for public lighting and urban infrastructure.

IndustryGovernment & Public Sector
LocationCuritiba, PR, Brazil
Employees51-250
Founded2012

The AI provider

Enterprise database software and cloud infrastructure services.

IndustrySoftware & Platforms
LocationAustin, TX, USA
Employees100K+
Founded1977

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