Staff struggled to evaluate raw ideas. Now, an AI assistant guides them to assess feasibility and draft actionable proposals.
A government utility provider managing the continuous production, transmission, and distribution of electricity and water across a major Middle Eastern emirate.
To maintain service reliability and reduce costs, the utility needed to systematically harness operational insights from its workforce. However,...
Dubai Electricity and Water Authority's Innovation management is part of this use case:
Sole provider of electricity and water services in Dubai.
Provided Microsoft 365 Copilot and generative AI technology to power DEWA's internal 'Afkari' innovation platform.
Related implementations across industries and use cases
Strict compliance held back AI for 12,000 staff. A secure internal platform now safely queries docs, cutting media response time by 50%.
Crews wasted time verifying safety docs. A GenAI assistant now serves instant, authorized answers, scaling to 4,000 technicians.
Experts were bottlenecked by repetitive questions. Now, employees build custom agents to retrieve answers and free up specialists.
Manual 3,000-page applications delayed deployments for years. Now, engineers use AI to draft and map them to regulations in seconds.
Consultants manually scoured knowledge bases. Now, they prompt an internal AI to synthesize insights into structured, on-brand drafts.
Manual call notes burdened agents, while managers struggled to track promises. Now, AI copilots automate summaries and verify commitments.
Managers once manually reviewed up to 84 recordings to find information. Now, AI instantly generates summaries and automated scorecards.
Scouring 12+ silos delayed critical IP checks. GenAI unified search, letting 4 analysts match the output of a 100-person team.
An overwhelming inbox led to abrasive replies. AI now summarizes threads and softens tone, cutting email time 70%.
Staff struggled to evaluate raw ideas. Now, an AI assistant guides them to assess feasibility and draft actionable proposals.
A government utility provider managing the continuous production, transmission, and distribution of electricity and water across a major Middle Eastern emirate.
To maintain service reliability and reduce costs, the utility needed to systematically harness operational insights from its workforce. However,...
Dubai Electricity and Water Authority's Innovation management is part of this use case:
Sole provider of electricity and water services in Dubai.
Provided Microsoft 365 Copilot and generative AI technology to power DEWA's internal 'Afkari' innovation platform.
Related implementations across industries and use cases
Strict compliance held back AI for 12,000 staff. A secure internal platform now safely queries docs, cutting media response time by 50%.
Crews wasted time verifying safety docs. A GenAI assistant now serves instant, authorized answers, scaling to 4,000 technicians.
Experts were bottlenecked by repetitive questions. Now, employees build custom agents to retrieve answers and free up specialists.
Manual 3,000-page applications delayed deployments for years. Now, engineers use AI to draft and map them to regulations in seconds.
Consultants manually scoured knowledge bases. Now, they prompt an internal AI to synthesize insights into structured, on-brand drafts.
Manual call notes burdened agents, while managers struggled to track promises. Now, AI copilots automate summaries and verify commitments.
Managers once manually reviewed up to 84 recordings to find information. Now, AI instantly generates summaries and automated scorecards.
Scouring 12+ silos delayed critical IP checks. GenAI unified search, letting 4 analysts match the output of a 100-person team.
An overwhelming inbox led to abrasive replies. AI now summarizes threads and softens tone, cutting email time 70%.