AI case study

BKWInternal knowledge search

Strict compliance held back AI for 12,000 staff. A secure internal platform now safely queries docs, cutting media response time by 50%.

Published|10 months ago

Key results

Faster Processing
50%

Result highlights

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The story

Context

A Swiss energy and infrastructure provider employing 12,000 staff to operate power, telecommunication, and environmental systems in a heavily regulated environment.

Challenge

Strict compliance requirements for data protection and security made it difficult to adopt generative AI across the enterprise. The organization...

Solution
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Scope & timeline

  • 8% staff adoption within two months

Quotes

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The company

Energy and infrastructure services for power, buildings, and utility networks.

IndustryEnergy & Utilities
LocationBern, Switzerland
Employees10K-50K
Founded1898

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

Use case

BKW's Internal knowledge search is part of this use case:

Enterprise Search
164 case studies(+41% YoY)
Proven impact?
LowModerateVery Strong
3.5Moderate
2.0Lowwithin Energy & Utilities
3.6Moderatewithin Knowledge Management

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