AI case study

BKWInternal knowledge search

Strict compliance held back AI for 12,000 staff. A secure internal platform now safely queries docs, cutting media response time by 50%.

Published|8 months ago

Key results

Faster Processing
50%

Result highlights

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The story

Context

A Swiss energy and infrastructure provider employing 12,000 staff to operate power, telecommunication, and environmental systems in a heavily regulated environment.

Challenge

Strict compliance requirements for data protection and security made it difficult to adopt generative AI across the enterprise. The organization...

Solution
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Scope & timeline

  • 8% staff adoption within two months

Quotes

“We see AI not just as a driver of efficiency, but as a strategic tool to help us grow where we want to grow. For that, we need a technical environment that is secure and flexible and can be used across the enterprise – by any team and in any place.”

– Yamshid Farhat, Lead AI & Technology, BKW, BKW
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The company

BKW logo

BKW

bkw.ch

Energy and infrastructure services for power, buildings, and utility networks.

IndustryEnergy & Utilities
LocationBern, Switzerland
Employees10K-50K
Founded1898

The AI provider

Microsoft logo

Microsoft

www.microsoft.com

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

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