DIRECTV adopted Databricks Genie so anyone can query its 1,200-attribute customer dataset in plain language, getting instant answers instead of waiting days or weeks.
DIRECTV built Newton, a unified customer dataset of 1,200+ attributes, but with thousands of columns and billions of records it stayed locked behind SQL experts.
Analysts needed weeks to ramp on the schema and business users depended entirely on technical teams; simple questions could take days or weeks of...
Satellite and streaming television service provider.
Databricks is a Big Data company that offers a unified analytics platform for data science, engineering, and analytics teams.
Related implementations across industries and use cases
Reps manually calculated variances across three systems. AI now compares statements in seconds, spotting fee changes instantly.
Basic queries sat in a three-day queue. Now, staff ask the AI in natural language for instant answers without knowing SQL.
Reps manually skimmed 12-page articles to resolve cases. Now, an AI assistant synthesizes live data to deliver answers in seconds.
Manual fine-tuning held back deployment. Automated optimization cut inference time 63% and agent routine work by over 50%.
Reactive support for 15M broadband upgrades drove high call volumes. Now, AI agents proactively text and call to schedule installations.
Training models for 300+ invoice formats bottlenecked operations. Now, generative AI extracts data instantly; staff review exceptions.
Manual underwriting and billing created operational bottlenecks. AI now automates submissions and policy checks, freeing brokers for advisory work.
DIRECTV adopted Databricks Genie so anyone can query its 1,200-attribute customer dataset in plain language, getting instant answers instead of waiting days or weeks.
DIRECTV built Newton, a unified customer dataset of 1,200+ attributes, but with thousands of columns and billions of records it stayed locked behind SQL experts.
Analysts needed weeks to ramp on the schema and business users depended entirely on technical teams; simple questions could take days or weeks of...
Satellite and streaming television service provider.
Databricks is a Big Data company that offers a unified analytics platform for data science, engineering, and analytics teams.
Related implementations across industries and use cases
Reps manually calculated variances across three systems. AI now compares statements in seconds, spotting fee changes instantly.
Basic queries sat in a three-day queue. Now, staff ask the AI in natural language for instant answers without knowing SQL.
Reps manually skimmed 12-page articles to resolve cases. Now, an AI assistant synthesizes live data to deliver answers in seconds.
Manual fine-tuning held back deployment. Automated optimization cut inference time 63% and agent routine work by over 50%.
Reactive support for 15M broadband upgrades drove high call volumes. Now, AI agents proactively text and call to schedule installations.
Training models for 300+ invoice formats bottlenecked operations. Now, generative AI extracts data instantly; staff review exceptions.
Manual underwriting and billing created operational bottlenecks. AI now automates submissions and policy checks, freeing brokers for advisory work.