Automotive & Mobility|Operations

Cox Automotive
Fleet and dealer operations

Fleet repair estimates took up to 48 hours. Autonomous agents now process them in 30 minutes, absorbing a 10x volume surge.

PublishedDec 6, 2025|2 months ago

Key results

Estimate Turnaround Time
30 mins
vs 8-48 hours
Response Rate Increase
>3x

Result highlights

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The story

The world’s largest automotive services provider manages 2.3 billion annual online interactions and $22 billion in revenue, serving every stage of the vehicle lifecycle from consumer research to wholesale auctions.

Fleet repair estimates took up to 48 hours to process, and the organization identified 57 similar friction points across its diverse brands. However,...

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Scope & timeline

  • Initial AI agent built in 4 days
  • Production readiness achieved in 1 month
  • 17 enterprise AI solutions launched in <1 year

Quotes

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The company

Cox Automotive logo

Cox Automotive

coxautoinc.com

Inventory, retail, and fleet management solutions for the automotive industry.

IndustryAutomotive & Mobility
LocationAtlanta, GA, USA
Employees10K-50K
Founded2014

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