TIME
Media|Mid-size
Interactive articles
Standard bots risked bias on controversial figures. After 7,000 stress tests, a custom AI now grounds answers in verified reporting.
- Production deployment in < 2 months
via scale.com
Published Mar 5, 2025The story
Context
A global news network based in Singapore reaching 150 million homes across Asia, Europe, and the US via digital, broadcast, and audio platforms.
Challenge
Parliament sittings were long and arduous for reporters to cover manually, requiring significant time to identify speakers and transcribe speeches....
Solution
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Scope & timeline
- 2,500+ enterprise licenses deployed
Quotes
“We started experimenting with AI back in 2019—long before ChatGPT took the world by storm. Even then, we saw tremendous potential for AI to transform newsrooms. At that time, most editors saw AI as an assistive technology, something on the side to help them. I have a more aggressive view. First, AI capabilities are growing exponentially. Second, AI will fundamentally reshape how newsrooms operate—more so than the social media disruption two decades ago. Third, AI will become a foundational backbone technology.”
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The company
Channel NewsAsia (CNA)
channelnewsasia.comMultinational news organization covering Asian and global current affairs.
IndustryMedia
LocationSingapore
Employees1K-5K
Founded1999
The vendor
OpenAI
openai.comAI research and deployment company developing generative models and tools.
IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees1K-5K
Founded2015