AI case study

BathhousePay-performance analysis

Every week: pull from Zendesk, pull from Rippling, rebuild the Sheet — and start over when the data changed. Now a dashboard does it live.

Published

Key results

Weekly Time Savings
2-3 hrs

Result highlights

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The story

Context

A 335-person wellness company processing hundreds of support tickets daily across multiple locations, with compensation data in Rippling and ticket performance data in Zendesk living in entirely separate systems.

Challenge

Answering whether higher-paid support agents actually resolved guest issues faster required manually pulling data from Zendesk and Rippling,...

Solution
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Scope & timeline

  • Dashboard built in 5-6 mins vs hours manually
  • Automated workflow set up in ~15 mins

Quotes

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The company

Wellness spa and bathhouse offering thermal pools, saunas, and bodywork treatments.

IndustryTravel & Tourism
LocationBrooklyn, NY, USA
Employees51-250
Founded2019

The vendor

Rippling logo

Rippling

rippling.com

HR, payroll, and IT management platform for global workforce operations.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees1K-5K
Founded2016

Use case

Bathhouse's Pay-performance analysis is part of this use case:

Data Intelligence
70 case studies(+267% YoY)
Proven impact?
LowModerateVery Strong
4.1Moderate
2.3Lowwithin HR

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