Rigid trees forced simple queries to humans. An AI agent now pulls live data to answer in under 10s, doubling customer satisfaction.
A food delivery platform delivering over one million orders daily across India, with rapid volume growth causing massive support spikes.
The legacy support system relied on rigid decision trees that forced customers through fixed options, often escalating simple queries like order...
“Our endeavor is to deliver exceptional customer experience at all times. Together AI has been our long standing partner and with Together Inference Engine 2.0 and Together Turbo models, we have been able to provide high quality, fast, and accurate support that our customers demand at tremendous scale.”
Online food delivery, restaurant discovery, and quick commerce platform.
AI-native cloud platform for training, fine-tuning, and deploying open-source models.
Related implementations across industries and use cases
Anxious customers flooded support for order updates. GenAI now resolves status checks instantly without human intervention.
Legacy tools failed on nuanced emails. Now, a network of agents reasons through complex requests, automating 71% of support.
Routine printer fixes kept engineers on call. An in-app AI now guides staff through hardware diagnostics, eliminating the bottleneck.
Manual fixes slowed order processing to 2.5 hours. AI code optimization cut that to 30 minutes and reduced incidents by 50%.
300+ receipt layouts forced manual entry. GenAI now reads raw images with 98.6% accuracy, cutting costs 90%.
Rigid bots forced 40,000 advertisers to wait. AI agents now diagnose technical issues instantly, resolving setups in under 2 minutes.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.