Anxious customers flooded support for order updates. GenAI now resolves status checks instantly without human intervention.
A food delivery platform allowing customers to order from multiple restaurant brands in a single transaction.
Customers frequently experienced anxiety regarding order status, creating a volume of inquiries that required immediate, personalized responses. The...
“By leveraging Microsoft’s GenAI capabilities, we’ve redefined how we resolve customer anxieties with speed and precision. The solution not only helped us elevate CSAT by 2x but also enabled a scalable and consistent customer experience, ensuring we exceed expectations in every interaction.”
Cloud kitchen network and e-commerce platform for digital restaurant brands.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Served as the Microsoft implementation partner for Rebel Foods' EatSure GenAI project.
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