AI case study

Rakuten GroupKnowledge management

Teams across 70 businesses built AI in silos. A secure hub now lets engineers test models and deploy custom chatbots to 32,000 employees.

Published

Key results

Target Productivity Increase
20%

Result highlights

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The story

Context

A Japanese conglomerate operating one of the country's largest online shopping malls and over 70 distinct businesses across e-commerce, travel, fintech, and communications.

Challenge

Onboarding and supporting business clients across the massive marketplace required intensive manual assistance from dedicated consultants....

Solution
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Scope & timeline

  • 1 week for initial platform deployment by 3 engineers

Quotes

The company

Rakuten Group logo

Rakuten Group

rakuten.com

Internet services ecosystem spanning e-commerce, fintech, and telecommunications.

IndustryRetail
LocationTokyo, Japan
Employees10K-50K
Founded1997

The vendor

Framework and developer platform for building LLM-powered applications.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees11-50
Founded2022

Use case

Rakuten Group's Knowledge management is part of this use case:

Enterprise Search
179 case studies(-10% YoY)
Proven impact?
LowModerateVery Strong
3.6Moderate
6.3Strongwithin Retail
4.1Moderatewithin Product Engineering

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