Refunds meant manual checks across systems. Now, AI agents verify eligibility and execute transactions instantly.
A global education provider operating in nearly 200 countries for almost 100 years, with a portfolio spanning digital learning, certifications, and language apps built through acquisitions including Credly, Mondly, and eDynamic Learning.
Each year, the service team handles tens of thousands of order-related inquiries, each requiring multiple manual steps across verification, account...
“We focus on the whole learner. Humans are born to learn.”
Educational materials, assessment services, and digital learning platforms.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Pearson's Customer support is part of this use case:
Related implementations across industries and use cases
Agents juggling 8+ tools struggled to keep pace. Now, AI handles 35% of chats, letting the team resolve complex issues 58% faster.
Staff lost 570 hours/year moving data between systems. AI agents now parse handbooks to answer student inquiries 24/7.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Seasonal ticket spikes reaching six-figure volumes overwhelmed 50 agents. Now, AI handles routine queries, letting experts focus on complex issues.
Staff juggled 180k requests across disconnected systems. Agents built in two weeks now automate refunds, freeing experts for care.
Deal data scattered across systems kept sellers from districts. AI unified it—leadership moved from retrospective reports to live intel.
Consultative selling couldn't scale. AI now tags thousands of meeting recordings to targeted skills so managers can actively coach.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Refunds meant manual checks across systems. Now, AI agents verify eligibility and execute transactions instantly.
A global education provider operating in nearly 200 countries for almost 100 years, with a portfolio spanning digital learning, certifications, and language apps built through acquisitions including Credly, Mondly, and eDynamic Learning.
Each year, the service team handles tens of thousands of order-related inquiries, each requiring multiple manual steps across verification, account...
“We focus on the whole learner. Humans are born to learn.”
Educational materials, assessment services, and digital learning platforms.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Pearson's Customer support is part of this use case:
Related implementations across industries and use cases
Agents juggling 8+ tools struggled to keep pace. Now, AI handles 35% of chats, letting the team resolve complex issues 58% faster.
Staff lost 570 hours/year moving data between systems. AI agents now parse handbooks to answer student inquiries 24/7.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Seasonal ticket spikes reaching six-figure volumes overwhelmed 50 agents. Now, AI handles routine queries, letting experts focus on complex issues.
Staff juggled 180k requests across disconnected systems. Agents built in two weeks now automate refunds, freeing experts for care.
Deal data scattered across systems kept sellers from districts. AI unified it—leadership moved from retrospective reports to live intel.
Consultative selling couldn't scale. AI now tags thousands of meeting recordings to targeted skills so managers can actively coach.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.