AI case study

Otto GroupInternal knowledge assistant

Staff manually sifted scattered wikis as privacy laws barred public AI. A secure internal tool cuts 3-hour summaries to 30 mins.

Published|1 year ago

Key results

Summary Time
30 mins

Result highlights

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The story

Context

A global retail and service provider employs over 41,000 people worldwide across retail, finance, logistics, and e-commerce sectors.

Challenge

Employees struggled to navigate scattered internal knowledge, manually sifting through endless FAQ documents and wikis to find information. Strict...

Solution
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Scope & timeline

  • 26,000 employee users for internal AI tool

Quotes

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The company

Otto Group logo

Otto Group

ottogroup.com

Global retail and services group specializing in e-commerce and logistics.

IndustryRetail
LocationHamburg, Germany
Employees10K-50K
Founded1949

The AI provider

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

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