Creditworthy but credit-invisible: millions of Colombians locked out. Graph ML mapped their behavior instead, making them legible to lending.
A Colombian mobile-first digital bank serving more than 28 million customers with no physical branches, operating in a market where millions of creditworthy people lack the borrowing histories required by traditional financial models.
Millions of creditworthy Colombians have no borrowing history that traditional credit scoring can assess, making them effectively invisible to...
“More than educating people on how to use financial services, we place a greater emphasis on learning from them. We listen first, so that we can accompany each customer in the best possible way.”
Digital wallet and neobank platform for mobile financial services in Colombia.
Cloud computing platform and on-demand infrastructure services.
Nequi's Credit scoring is part of this use case:
Related implementations across industries and use cases
Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
A team of 200 reps couldn't keep pace with 350K monthly WhatsApp inquiries. Now, AI agents instantly resolve routine loan updates.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Advisers were bottlenecked by manual market scanning and data validation. Now, an AI agent reviews 1,500+ signals to deliver vetted leads.
Reps lost hours manually assessing leads across disconnected systems. Now, AI agents evaluate intent and instantly route top prospects.
37 steps and 16 handoffs to send one email. Agents rebuilt the workflow from scratch — 3 weeks became 2 days.
Analysts couldn't touch the data—every question funneled through engineers, taking hours or weeks. Now they get answers in seconds.
Routine administrative tasks once tied up human experts for entire days. AI now completes these workflows in just minutes.
Fraud signals buried in unstructured bank data. Generative AI now categorizes each account before models score 500 transactions per second.
Creditworthy but credit-invisible: millions of Colombians locked out. Graph ML mapped their behavior instead, making them legible to lending.
A Colombian mobile-first digital bank serving more than 28 million customers with no physical branches, operating in a market where millions of creditworthy people lack the borrowing histories required by traditional financial models.
Millions of creditworthy Colombians have no borrowing history that traditional credit scoring can assess, making them effectively invisible to...
“More than educating people on how to use financial services, we place a greater emphasis on learning from them. We listen first, so that we can accompany each customer in the best possible way.”
Digital wallet and neobank platform for mobile financial services in Colombia.
Cloud computing platform and on-demand infrastructure services.
Nequi's Credit scoring is part of this use case:
Related implementations across industries and use cases
Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
A team of 200 reps couldn't keep pace with 350K monthly WhatsApp inquiries. Now, AI agents instantly resolve routine loan updates.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Advisers were bottlenecked by manual market scanning and data validation. Now, an AI agent reviews 1,500+ signals to deliver vetted leads.
Reps lost hours manually assessing leads across disconnected systems. Now, AI agents evaluate intent and instantly route top prospects.
37 steps and 16 handoffs to send one email. Agents rebuilt the workflow from scratch — 3 weeks became 2 days.
Analysts couldn't touch the data—every question funneled through engineers, taking hours or weeks. Now they get answers in seconds.
Routine administrative tasks once tied up human experts for entire days. AI now completes these workflows in just minutes.
Fraud signals buried in unstructured bank data. Generative AI now categorizes each account before models score 500 transactions per second.