AI case study

AsurionInvoice automation

90% of invoices had exceptions; AP analysts corrected them line by line. An agent now resolves mismatches before they reach finance.

Published

Key results

Touchless Processing Rate
>70%
Week-One Touchless Rate
>55%
Target Touchless Rate
>85%

Result highlights

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The story

Context

A global tech care company offering device protection, repair, and support through 600+ uBreakiFix stores, processing roughly 55,000 vendor invoices annually across direct and indirect purchasing.

Challenge

Accounts payable automation stalled at below 20% touchless processing, far short of the 80% target. Roughly 90% of direct purchase order invoices had...

Solution
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Quotes

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The company

Tech insurance, repair, and support services for consumer electronics.

IndustryInsurance
LocationNashville, TN, USA
Employees10K-50K
Founded1994

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

Use case

Asurion's Invoice automation is part of this use case:

Data Extraction
109 case studies(+27% YoY)
Proven impact?
LowModerateVery Strong
4.7Moderate
7.1Strongwithin Insurance
3.7Moderatewithin Finance

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