Thousands of new merchants overwhelmed support. Gen AI now fields 6,000 concurrent chats on fees and credit lines via WhatsApp.
Mexico's first fintech unicorn enables hundreds of thousands of small businesses and independent professionals to accept digital payments in a country where 38% of adults lack bank accounts.
Thousands of new merchants join monthly with recurring questions about fees and credit lines, often unfamiliar with basic financial concepts. The...
“AI technology has proven to be a very important tool for companies to better understand customers and their needs. IBM watsonx offers clients a way to make brand experiences easier, faster, friendlier, more useful and personalized, while improving the customer experience. By scaling AI and leveraging the cloud as an accelerator, organizations can perform vital operations for their businesses, such as predicting operational disruptions and ensuring business continuity; optimize time; intelligently automate decisions, processes and experiences; innovate in products or services; and like Clip, strengthen the customer experience.”
Conversational AI and cloud computing services for enterprise automation.
Enterprise technology and consulting for cloud computing, AI, and business solutions.
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Inquiries sat for days as volume outpaced staff. Gemini now classifies intent, automating 80% of tickets and cutting wait times to minutes.
Manual chats slowed commerce. Now, a dialect-aware AI handles 100k+ WhatsApp messages an hour for 2.5M users.
Advisors hunted data across five systems. GenAI now builds traceable meeting packs, saving 4,700 hours a year.
35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
Experts spent 15 minutes pulling data from scattered systems. Natural language prompts now generate detailed reports instantly.
Lab supply orders were handwritten in notebooks. Digital ordering now takes seconds, saving 30,000 hours for research annually.