Reps manually searched scattered systems to handle a 120% surge. AI now resolves routine questions and summarizes case history for staff.
The world's tenth-largest IT provider helps over 1,000 businesses worldwide implement enterprise software through a dedicated support division.
A 120% surge in inquiries driven by new implementations and product upgrades overwhelmed staff amidst a regional labor shortage. Representatives...
“When customers contact us with questions about using Salesforce, we want to resolve them as quickly as possible. It’s important that customers feel safe and secure using Salesforce. That trust is key to long-term adoption.”
IT infrastructure, consulting, and digital solutions for enterprise transformation.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Fujitsu's Customer support is part of this use case:
Related implementations across industries and use cases
7,000 weekly tickets delayed by manual notes. AI now drafts instant summaries, slashing resolution time by 47%.
Fragmented legacy platforms took weeks to scale. Now, AI routes emails by intent while unified desktops let agents resolve issues faster.
Fragmented tools forced manual workflows. AI now drafts case summaries and handles routine queries, optimizing support effort by 25%.
7,000 weekly tickets delayed by manual notes. AI now drafts instant summaries, slashing resolution time by 47%.
Five-fold growth created service bottlenecks for agents. Now, an AI agent handles routine questions, freeing the team for complex problems.
Manually updated profiles left skills stale. The first prototype took two hours per 1,000 consultants—now the agent covers 130K in minutes.
Routine cloud setups tied up engineers for days. Now, developers ask AI agents in Jira and Webex to provision resources instantly.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Reps manually searched scattered systems to handle a 120% surge. AI now resolves routine questions and summarizes case history for staff.
The world's tenth-largest IT provider helps over 1,000 businesses worldwide implement enterprise software through a dedicated support division.
A 120% surge in inquiries driven by new implementations and product upgrades overwhelmed staff amidst a regional labor shortage. Representatives...
“When customers contact us with questions about using Salesforce, we want to resolve them as quickly as possible. It’s important that customers feel safe and secure using Salesforce. That trust is key to long-term adoption.”
IT infrastructure, consulting, and digital solutions for enterprise transformation.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Fujitsu's Customer support is part of this use case:
Related implementations across industries and use cases
7,000 weekly tickets delayed by manual notes. AI now drafts instant summaries, slashing resolution time by 47%.
Fragmented legacy platforms took weeks to scale. Now, AI routes emails by intent while unified desktops let agents resolve issues faster.
Fragmented tools forced manual workflows. AI now drafts case summaries and handles routine queries, optimizing support effort by 25%.
7,000 weekly tickets delayed by manual notes. AI now drafts instant summaries, slashing resolution time by 47%.
Five-fold growth created service bottlenecks for agents. Now, an AI agent handles routine questions, freeing the team for complex problems.
Manually updated profiles left skills stale. The first prototype took two hours per 1,000 consultants—now the agent covers 130K in minutes.
Routine cloud setups tied up engineers for days. Now, developers ask AI agents in Jira and Webex to provision resources instantly.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.