Tellers relied on HQ calls to clarify regulations. An internal AI assistant now retrieves answers instantly, cutting call volume by 30%.
One of Taiwan's major commercial banks, handling diverse financial procedures and regulations across its branch network.
Less-experienced tellers frequently called headquarters to clarify regulations, causing long wait times for customers at the counter. Additionally, a...
“We believe that generative AI holds great potential to bring our banking services to the next level. With the generative AI solutions of Google Cloud, we can develop quickly while ensuring data security, offering innovative, compliant features to our users.”
E.SUN Bank's Customer support is part of this use case:
Commercial bank for retail, corporate, and wealth management services.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
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Static bots capped accuracy at 75%. Now, AI agents run live credit checks with 99% precision, tripling engagement.
Bankers dug through rigid systems for answers. AI now pulls policies instantly during customer interactions.
Strict rules blocked conversational mobile banking. Now, generative AI instantly calculates complex FX rates and repayment fees.
Rising sales overwhelmed agents. Trained on car manuals, a Vertex AI bot answers queries in LINE, cutting workload by 30%.
Agents dug through a vast catalog for answers. Now, AI preps calls and surfaces instant insights for 300 remote employees.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
Ad-hoc queries required custom dashboards. Now, specialized agents answer natural language questions with 99.9% accuracy.
Central IT couldn't reach the long tail of daily tasks. Now, 50% of staff use opt-in AI to scan contracts and prep for meetings.
Tellers relied on HQ calls to clarify regulations. An internal AI assistant now retrieves answers instantly, cutting call volume by 30%.
One of Taiwan's major commercial banks, handling diverse financial procedures and regulations across its branch network.
Less-experienced tellers frequently called headquarters to clarify regulations, causing long wait times for customers at the counter. Additionally, a...
“We believe that generative AI holds great potential to bring our banking services to the next level. With the generative AI solutions of Google Cloud, we can develop quickly while ensuring data security, offering innovative, compliant features to our users.”
E.SUN Bank's Customer support is part of this use case:
Commercial bank for retail, corporate, and wealth management services.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Related implementations across industries and use cases
Static bots capped accuracy at 75%. Now, AI agents run live credit checks with 99% precision, tripling engagement.
Bankers dug through rigid systems for answers. AI now pulls policies instantly during customer interactions.
Strict rules blocked conversational mobile banking. Now, generative AI instantly calculates complex FX rates and repayment fees.
Rising sales overwhelmed agents. Trained on car manuals, a Vertex AI bot answers queries in LINE, cutting workload by 30%.
Agents dug through a vast catalog for answers. Now, AI preps calls and surfaces instant insights for 300 remote employees.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
Ad-hoc queries required custom dashboards. Now, specialized agents answer natural language questions with 99.9% accuracy.
Central IT couldn't reach the long tail of daily tasks. Now, 50% of staff use opt-in AI to scan contracts and prep for meetings.