Tellers relied on HQ calls to clarify regulations. An internal AI assistant now retrieves answers instantly, cutting call volume by 30%.
One of Taiwan's major commercial banks, handling diverse financial procedures and regulations across its branch network.
Less-experienced tellers frequently called headquarters to clarify regulations, causing long wait times for customers at the counter. Additionally, a...
“We believe that generative AI holds great potential to bring our banking services to the next level. With the generative AI solutions of Google Cloud, we can develop quickly while ensuring data security, offering innovative, compliant features to our users.”
Commercial bank for retail, corporate, and wealth management services.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
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