Manual data entry and policy queries buried HR. Now, bilingual AI agents on Teams handle questions and verify expenses instantly.
The world’s leading commodity trade hub contributes 15% of Dubai's foreign direct investment and supports over 100,000 professionals and residents.
Employees relied on manual data entry for leave requests and depended on HR staff for basic policy inquiries, creating significant administrative...
“The integration of Oracle Generative AI into our HR and enterprise operations has been a game-changer for DMCC. In just three months, we have significantly improved efficiency, reduced HR workload, and enhanced employee self-service capabilities. By leveraging AI-driven automation, we’ve cut down response times, streamlined processes, and set a new benchmark for digital transformation across our business district. Our partnership with Oracle has enabled us to overcome complex challenges such as LLM hallucination, validation mechanisms, and seamless integration with enterprise platforms like Microsoft Teams and SharePoint. This is just the beginning—our future roadmap includes expanding AI-driven automation into procurement, finance, and even employee services like valet parking, reinforcing our commitment to innovation and operational excellence.”
Dubai free zone and government authority for commodities trade and enterprise.
Conducted a tailored proof of concept to validate and implement DMCC's AI-driven automation.
Enterprise database software and cloud infrastructure services.
DMCC's Employee self-service is part of this use case:
Related implementations across industries and use cases
Staff struggled to navigate complex systems. Now, an AI assistant in Teams answers policy questions and retrieves forms.
As the document archive grew, keyword search couldn't keep up. A chatbot now answers most HR and ICT queries by meaning, not just keywords.
HR tasks required specific tool knowledge. Now, staff use natural language to draft roles and book leave instantly.
As the document archive grew, keyword search couldn't keep up. A chatbot now answers most HR and ICT queries by meaning, not just keywords.
Repetitive queries bottlenecked HR. Now, a multilingual AI gives 4,500 factory and office staff 24/7 mobile access to HR guidelines.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Years of unstructured procurement entries hid the license redundancies. PRISM parsed 1M+ rows and surfaced $2.5M in savings.
Quarterly compliance updates meant costly reshoots. Now scripts regenerate instantly — no cameras, no vendors, no delays.
Recruiters juggled disconnected systems while managers fielded candidate calls from the back office. An AI now screens and engages 24/7.
Manual data entry and policy queries buried HR. Now, bilingual AI agents on Teams handle questions and verify expenses instantly.
The world’s leading commodity trade hub contributes 15% of Dubai's foreign direct investment and supports over 100,000 professionals and residents.
Employees relied on manual data entry for leave requests and depended on HR staff for basic policy inquiries, creating significant administrative...
“The integration of Oracle Generative AI into our HR and enterprise operations has been a game-changer for DMCC. In just three months, we have significantly improved efficiency, reduced HR workload, and enhanced employee self-service capabilities. By leveraging AI-driven automation, we’ve cut down response times, streamlined processes, and set a new benchmark for digital transformation across our business district. Our partnership with Oracle has enabled us to overcome complex challenges such as LLM hallucination, validation mechanisms, and seamless integration with enterprise platforms like Microsoft Teams and SharePoint. This is just the beginning—our future roadmap includes expanding AI-driven automation into procurement, finance, and even employee services like valet parking, reinforcing our commitment to innovation and operational excellence.”
Dubai free zone and government authority for commodities trade and enterprise.
Conducted a tailored proof of concept to validate and implement DMCC's AI-driven automation.
Enterprise database software and cloud infrastructure services.
DMCC's Employee self-service is part of this use case:
Related implementations across industries and use cases
Staff struggled to navigate complex systems. Now, an AI assistant in Teams answers policy questions and retrieves forms.
As the document archive grew, keyword search couldn't keep up. A chatbot now answers most HR and ICT queries by meaning, not just keywords.
HR tasks required specific tool knowledge. Now, staff use natural language to draft roles and book leave instantly.
As the document archive grew, keyword search couldn't keep up. A chatbot now answers most HR and ICT queries by meaning, not just keywords.
Repetitive queries bottlenecked HR. Now, a multilingual AI gives 4,500 factory and office staff 24/7 mobile access to HR guidelines.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Years of unstructured procurement entries hid the license redundancies. PRISM parsed 1M+ rows and surfaced $2.5M in savings.
Quarterly compliance updates meant costly reshoots. Now scripts regenerate instantly — no cameras, no vendors, no delays.
Recruiters juggled disconnected systems while managers fielded candidate calls from the back office. An AI now screens and engages 24/7.