Approvals dragged for days across scattered systems. An AI assistant now unifies IT and HR support to resolve requests in minutes.
A global provider of networking systems and software supporting major telecom operators worldwide, with a distributed workforce spread across geographies and time zones.
Rapid growth left employees navigating a patchwork of disconnected IT and HR systems, where routine approvals moved through multiple tools and...
“Our adoption and growth are tremendous — it’s increasing every quarter by 20%. Employees are asking more questions, and the AI Assistant keeps up with every one.”
Networking systems, software, and services for high-speed connectivity and AI.
Agentic AI platform for automating enterprise employee support and workflows.
Ciena's Employee self-service is part of this use case:
Related implementations across industries and use cases
As staff quadrupled, manual support couldn't keep pace. An AI agent now resolves nearly three in four tickets without human input.
Staff struggled to navigate complex systems. Now, an AI assistant in Teams answers policy questions and retrieves forms.
Software provisioning took 4 days, draining billable time. AI now automates approvals in chat to grant access instantly.
As staff quadrupled, manual support couldn't keep pace. An AI agent now resolves nearly three in four tickets without human input.
Software provisioning took 4 days, draining billable time. AI now automates approvals in chat to grant access instantly.
Call centers couldn't keep pace with demand peaks and rising costs. Now, agents handle 24/7 messaging, with AI summarizing and translating.
Reactive support for 15M broadband upgrades drove high call volumes. Now, AI agents proactively text and call to schedule installations.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Manual alert triage overwhelmed analysts. Now, AI resolves 80% of threats autonomously, freeing teams for proactive threat hunting.
Approvals dragged for days across scattered systems. An AI assistant now unifies IT and HR support to resolve requests in minutes.
A global provider of networking systems and software supporting major telecom operators worldwide, with a distributed workforce spread across geographies and time zones.
Rapid growth left employees navigating a patchwork of disconnected IT and HR systems, where routine approvals moved through multiple tools and...
“Our adoption and growth are tremendous — it’s increasing every quarter by 20%. Employees are asking more questions, and the AI Assistant keeps up with every one.”
Networking systems, software, and services for high-speed connectivity and AI.
Agentic AI platform for automating enterprise employee support and workflows.
Ciena's Employee self-service is part of this use case:
Related implementations across industries and use cases
As staff quadrupled, manual support couldn't keep pace. An AI agent now resolves nearly three in four tickets without human input.
Staff struggled to navigate complex systems. Now, an AI assistant in Teams answers policy questions and retrieves forms.
Software provisioning took 4 days, draining billable time. AI now automates approvals in chat to grant access instantly.
As staff quadrupled, manual support couldn't keep pace. An AI agent now resolves nearly three in four tickets without human input.
Software provisioning took 4 days, draining billable time. AI now automates approvals in chat to grant access instantly.
Call centers couldn't keep pace with demand peaks and rising costs. Now, agents handle 24/7 messaging, with AI summarizing and translating.
Reactive support for 15M broadband upgrades drove high call volumes. Now, AI agents proactively text and call to schedule installations.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Manual alert triage overwhelmed analysts. Now, AI resolves 80% of threats autonomously, freeing teams for proactive threat hunting.