Approvals dragged for days across scattered systems. An AI assistant now unifies IT and HR support to resolve requests in minutes.
A global provider of networking systems and software supporting major telecom operators worldwide, with a distributed workforce spread across geographies and time zones.
Rapid growth left employees navigating a patchwork of disconnected IT and HR systems, where routine approvals moved through multiple tools and...
“Our adoption and growth are tremendous — it’s increasing every quarter by 20%. Employees are asking more questions, and the AI Assistant keeps up with every one.”
Networking systems, software, and services for high-speed connectivity and AI.
Agentic AI platform for automating enterprise employee support and workflows.
Ciena's Employee self-service is part of this use case:
Related implementations across industries and use cases
Staff struggled to navigate complex systems. Now, an AI assistant in Teams answers policy questions and retrieves forms.
Software provisioning took 4 days, draining billable time. AI now automates approvals in chat to grant access instantly.
Opening enterprise data risked uncontrolled tool sprawl. Now, a tiered platform empowers staff to safely build their own AI tools.
Software provisioning took 4 days, draining billable time. AI now automates approvals in chat to grant access instantly.
Reps lost time hunting across complex systems. Now, AI agents surface verified answers and automate notes, freeing humans to connect.
Pulling answers from a sprawling customer dataset once meant weeks of SQL; now anyone asks in plain language and explores it in seconds.
Call centers couldn't keep pace with demand peaks and rising costs. Now, agents handle 24/7 messaging, with AI summarizing and translating.
30-minute report-digging kept fleet audits chronically deferred. Now one prompt delivers every device, flag, and follow-up emails at once.
Teams searched blind across disconnected systems for days. An AI agent now runs the investigation, surfacing root cause automatically.
Approvals dragged for days across scattered systems. An AI assistant now unifies IT and HR support to resolve requests in minutes.
A global provider of networking systems and software supporting major telecom operators worldwide, with a distributed workforce spread across geographies and time zones.
Rapid growth left employees navigating a patchwork of disconnected IT and HR systems, where routine approvals moved through multiple tools and...
“Our adoption and growth are tremendous — it’s increasing every quarter by 20%. Employees are asking more questions, and the AI Assistant keeps up with every one.”
Networking systems, software, and services for high-speed connectivity and AI.
Agentic AI platform for automating enterprise employee support and workflows.
Ciena's Employee self-service is part of this use case:
Related implementations across industries and use cases
Staff struggled to navigate complex systems. Now, an AI assistant in Teams answers policy questions and retrieves forms.
Software provisioning took 4 days, draining billable time. AI now automates approvals in chat to grant access instantly.
Opening enterprise data risked uncontrolled tool sprawl. Now, a tiered platform empowers staff to safely build their own AI tools.
Software provisioning took 4 days, draining billable time. AI now automates approvals in chat to grant access instantly.
Reps lost time hunting across complex systems. Now, AI agents surface verified answers and automate notes, freeing humans to connect.
Pulling answers from a sprawling customer dataset once meant weeks of SQL; now anyone asks in plain language and explores it in seconds.
Call centers couldn't keep pace with demand peaks and rising costs. Now, agents handle 24/7 messaging, with AI summarizing and translating.
30-minute report-digging kept fleet audits chronically deferred. Now one prompt delivers every device, flag, and follow-up emails at once.
Teams searched blind across disconnected systems for days. An AI agent now runs the investigation, surfacing root cause automatically.