AI case study

CIBCVendor management

Buyers discovered missing approval steps midway and restarted from scratch. A single intake door with real-time AI correction ended that.

Published

Key results

Cycle Time Reduction
~75%
Avg Turnaround Time
~13 days

Result highlights

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The story

Context

A Canadian bank with $6.5B in annual third-party spend, processing nearly 4,500 procurement transactions per year, with almost 90% requiring full contracts rather than lighter purchase orders.

Challenge

Purchasing requests arrived through multiple channels, and requesters frequently discovered missing approval steps mid-process and had to restart...

Solution
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Quotes

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The company

Personal and commercial banking, wealth management, and capital markets services.

IndustryFinancial Services
LocationToronto, ON, Canada
Employees10K-50K
Founded1961

The vendor

AI-powered procurement orchestration platform for enterprise intake-to-pay.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees251-1K
Founded2018

Use case

CIBC's Vendor management is part of this use case:

Contract Analysis
42 case studies(+41% YoY)
Proven impact?
Average
4.0Typical
4.0Typicalwithin Operations

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