AI case study

Center of Excellence in Digital and AI Innovation for Mental Health (AIMET)Mental health screening

Severe cases faced dangerous 30-minute delays. AI now fast-tracks high-risk callers to counselors in just 7 minutes.

Published|6 months ago

Key results

Response Time
7 mins
vs 30 minutes
User Rating
4.54/5

Result highlights

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The story

Context

A national center for mental health innovation in Thailand providing digital screening and support services through mobile apps and hotlines.

Challenge

Response times for severe cases averaged 30 minutes, creating dangerous delays for high-risk individuals requiring immediate intervention. Traffic...

Solution
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Scope & timeline

  • 40% caller adoption of AI voicebot
  • 300,000+ users screened via AI app
  • 100,000 calls processed by AI in 6 months

The company

Center of Excellence in Digital and AI Innovation for Mental Health (AIMET) logo

Center of Excellence in Digital and AI Innovation for Mental Health (AIMET)

aimet.tech

AI and digital technology research hub for mental health diagnostics and care.

IndustryHealthcare Providers
LocationBangkok, Thailand
Employees11-50
Founded2021

The vendor

Amazon Web Services (AWS) logo

Amazon Web Services (AWS)

aws.amazon.com

Cloud computing platform and on-demand infrastructure services.

IndustryTechnology
LocationSeattle, WA, USA
Employees100K+
Founded2006

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