AI case study

BoschCustomer support

Rigid scripts struggled with a vast portfolio. GenAI now constructs answers for queries ranging from power tools to livestock.

Published|2 years ago

Key results

Conversations Handled
200k+
Monthly Queries
3,000
Automated Resolution
50%

Result highlights

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The story

Context

A global technology and services leader operating in Brazil for nearly 70 years, with 10,000 employees and R$ 7.8 billion in revenue across sectors like mobility and consumer goods.

Challenge

Supporting a vast portfolio ranging from power tools to precision livestock farming created a complex service environment. Traditional systems...

Solution
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The company

Technology and services provider for mobility, industrial, and consumer goods.

IndustryAutomotive & Mobility
LocationGerlingen, BW, Germany
Employees100K+
Founded1886

The AI provider

Enterprise database software and cloud infrastructure services.

IndustrySoftware & Platforms
LocationAustin, TX, USA
Employees100K+
Founded1977

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