Batch systems missed fast fraud. Now, a central platform risk-scores 70% of national payments in under 10 milliseconds.
Bulgaria’s national payment operator is owned by 19 banks and manages the country's entire payment infrastructure, including card services and instant payments.
Fraud attacks became increasingly automated and cross-channel, while legacy rule-based controls relied on fragmented, manual updates. The existing...
“IBM Safer Payments enables us to protect over 70% of domestic card transactions in real time, delivering consistent fraud and AML controls at national scale.”
National payment system operator and card processing provider in Bulgaria.
Enterprise technology and consulting for cloud computing, AI, and business solutions.
Integrated the platform into BORICA’s payment workflows and modernized its fraud architecture.
Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
Advisors hunted data across five systems. GenAI now builds traceable meeting packs, saving 4,700 hours a year.
Manual pivot tables missed complex fraud rings. A graph database now links scattered evidence, cutting investigations from weeks to minutes.
100 manual touchpoints caused 12-day backlogs. AI now validates IDs and disburses funds autonomously, cutting processing to 30 minutes.