AI case study

Amazon PharmacyCustomer support

Agents manually dug through extensive knowledge bases. An internal chatbot now summarizes answers instantly, removing friction from care.

Published|1 year ago

Key results

Estimate Coverage
99%

Result highlights

Unlock 1 result highlight

The story

Context

A full-service digital pharmacy available in all 50 US states, operating in a sector where 20–30% of patients never fill prescriptions due to affordability and access barriers.

Challenge

Pharmacists and support staff faced heavy administrative burdens that reduced time for patient care, while customers struggled to find transparent...

Solution
Unlock full story

Quotes

Unlock 5 more quotes

The company

Amazon Pharmacy logo

Amazon Pharmacy

pharmacy.amazon.com

Online pharmacy for prescription fulfillment, management, and home delivery.

IndustryRetail
LocationSeattle, WA, USA
Employees1K-5K
Founded2020

The AI provider

Amazon Web Services (AWS) logo

Amazon Web Services (AWS)

aws.amazon.com

Cloud computing platform and on-demand infrastructure services.

IndustryTechnology
LocationSeattle, WA, USA
Employees100K+
Founded2006

Similar Case Studies

Related implementations across industries and use cases

158 AI case studies in Retail

353 AI case studies in Customer Service