AI case study

Alpitour WorldInternal knowledge search

Live calls slowed as agents dug through folders. An AI assistant now instantly synthesizes travel data for 50 operators daily.

Published|1 year ago

Key results

Identified Use Cases
98

Result highlights

Unlock 1 result highlight

The story

Context

A world-leading travel operator offers holidays across destinations ranging from Italy to the Caribbean, managing a complex inventory of itineraries and accommodation options.

Challenge

Travel editors spent significant time manually consulting internal catalogs to support booking operators with complex customer queries. This manual...

Solution
Unlock full story

Scope & timeline

  • 50 booking operators using AI assistant

Quotes

Unlock 7 more quotes

The company

Alpitour World logo

Alpitour World

gruppoalpitour.it

Integrated tourism group providing travel, aviation, and hospitality services.

IndustryTravel & Tourism
LocationTurin, Italy
Employees1K-5K
Founded1947

The AI provider

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

The implementation partner

Collaborated with Alpitour World to implement its AlpiGPT assistant for managing travel bookings.

IndustryTechnology
LocationMilan, Italy
Employees51-250
Founded1987

Similar Case Studies

Related implementations across industries and use cases

75 AI case studies in Travel & Tourism

353 AI case studies in Customer Service