AI case study

WellNow Urgent CareClinical documentation

Charts followed providers home after every 12-hour shift, for years. Ambient AI ended it: 90% of notes now done before they leave.

Published

Key results

Projected Revenue Gain
~$4M
E/M Level Increase
10%
NPS Score
70+

Result highlights

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The story

Context

One of the fastest-growing urgent care networks in the United States, with over 180 walk-in centers across multiple states and accreditation earned by fewer than 10% of urgent care facilities nationwide.

Challenge

Providers routinely finished charting at home after long shifts, a pattern leadership described as having persisted 'literally forever' and a direct...

Solution
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Scope & timeline

  • 1M+ clinical notes generated since October 2025
  • 600+ providers onboarded on Ambient AI since Oct 2025
  • 90%+ of clinical notes generated using Ambient AI
  • 90% weekly active user rate among onboarded providers

Quotes

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The company

WellNow Urgent Care logo

WellNow Urgent Care

wellnow.com

Walk-in urgent care and occupational medicine clinics.

IndustryHealthcare Providers
LocationChicago, IL, USA
Employees1K-5K
Founded2011

The vendor

Healthcare technology company building an operating system for healthcare, integrating clinical workflows, EHR data, and AI-powered tools.

IndustrySoftware & Platforms
LocationSan Francisco, CA
Employees201-500
Founded2017

Use case

WellNow Urgent Care's Clinical documentation is part of this use case:

Clinical Documentation
91 case studies(+114% YoY)
Proven impact?
LowModerateVery Strong
5.5Strong
5.6Strongwithin Healthcare Providers
5.5Strongwithin Operations

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