AI case study

WellNow Urgent CareClinical documentation

Providers finished 12-hour shifts completing charts at home. Ambient AI captures notes in real time—shifts now end with documentation done.

Published|today

Key results

Potential Annual Revenue
~$4M
E/M Acuity Level Increase
10%
Patient NPS Score
70+

Result highlights

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The story

Context

One of the fastest-growing urgent care networks in the United States, operating over 180 centers seven days a week with accreditation held by fewer than 10% of urgent care facilities nationwide.

Challenge

Providers routinely completed charts at home after long shifts, a pattern the CMO described as 'our existence literally forever,' driving burnout and...

Solution
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Scope & timeline

  • 1M+ notes generated since Oct 2025 launch
  • 600+ providers onboarded since Oct 2025
  • 90% weekly active user rate among providers

Quotes

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The company

WellNow Urgent Care logo

WellNow Urgent Care

wellnow.com

Walk-in urgent care and occupational medicine clinics.

IndustryHealthcare Providers
LocationChicago, IL, USA
Employees1K-5K
Founded2011

The vendor

Healthcare technology company building an operating system for healthcare, integrating clinical workflows, EHR data, and AI-powered tools.

IndustrySoftware & Platforms
LocationSan Francisco, CA
Employees201-500
Founded2017

Use case

WellNow Urgent Care's Clinical documentation is part of this use case:

Clinical Documentation
92 case studies(+117% YoY)
Proven impact?
LowModerateVery Strong
5.5Strong
5.5Strongwithin Healthcare Providers
5.4Strongwithin Operations

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