Key results
The company
SynthioLabs
synthiolabs.comAgentic AI and clinical voice platform for life sciences engagement.
Result highlights
- 40% reduction in admin time
- 30% increase in HCP touchpoints
- 6x improvement in note quality
The story
A developer of clinical-grade AI platforms serves global pharmaceutical companies where field teams manage thousands of specialized clinician relationships requiring strict regulatory compliance.
Field representatives struggled with fragmented datasets for pre-call planning and spent excessive time on manual CRM entry, limiting their engagement with healthcare professionals. Standard voice tools failed to maintain the neutral, clinical tone required for complex scientific dialogues.
The company built a voice-driven copilot using ElevenLabs APIs that supports commercial and medical teams through modular workflow integration. The system retrieves clinical evidence for pre-visit preparation and conducts real-time post-call debriefs to capture structured notes and identify information gaps. This workflow automates compliant CRM logging using high-fidelity voice generation that maintains credibility during long interactions.
Scope & timeline
- 2 hours daily usage per rep
Quotes
“Our products depend on voices that sound credible in high-stakes medical conversations. ElevenLabs is a platform that delivers human-quality voices consistently, even across long, complex interactions. It raises the realism and trust of everything we build.”