AI case study

SwisscomMarket research

Users sifted through 4,000-word reports for answers. Now, AI generates specific summaries with citations instantly.

Published|10 months ago

The story

Context

Switzerland's leading telecommunications provider operates a specialized banking think tank serving 30 of the country's major financial institutions with a library of over 3,500 trend reports.

Challenge

Users seeking specific insights had to pore over multiple 4,000-word articles to find relevant information. Generic tools like ChatGPT lacked the...

Solution
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Scope & timeline

  • 12-week deployment for GenAI use case
  • 9 days to build prototype

Quotes

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Use case

Swisscom's Market research is part of this use case:

Enterprise Search
207 case studies(+18% YoY)
Proven impact?
LowModerateVery Strong
3.4Moderate
2.7Lowwithin Financial Services
3.5Moderatewithin Product Engineering

The company

Swisscom logo

Swisscom

swisscom.ch

Telecommunications and IT services provider for residential and business customers.

IndustryFinancial Services
LocationIttigen, BE, Switzerland
Employees10K-50K
Founded1998

The vendor

Multi-cloud developer data platform for building and scaling applications.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees1K-5K
Founded2007

The implementation partner

Role in this case study

Assisted Swisscom with a month of testing for its Gen AI platform alongside MongoDB.

IndustryEducation & Training
LocationWinterthur, ZH, Switzerland
Employees1K-5K
Founded2007

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