Surging call volumes overwhelmed offshore agents. Now, an AI voice agent handles 80% of routine inquiries, escalating only complex cases.
A U.S.-based consumer lending company processes more than 700,000 online personal loan applications monthly.
Skyrocketing contact volumes overwhelmed the company's offshore call center, leading to inconsistent customer service and daily abandonment rates of...
“Our abandonment rates were really high before, some days it was like 20 to 30%, but now it's gone down to around 5 or 6% across the business, with AI handling 75-80% of all of our calls.”
Online provider of short-term installment loans for consumers.
Platform for building and deploying conversational AI voice agents for phone calls.
Related implementations across industries and use cases
Call surges bottlenecked support. AI voice agents now handle precise financial data with strict compliance and zero hallucinations.
Turnover bottlenecked 30k monthly inquiries. GenAI now resolves 64% of emails and 100% of chats, lifting CSAT 8 points.
Rising volume buried agents in manual tasks. AI now fields routine chats and writes summaries, cutting wrap-up time in half.
Complex cancellations forced manual back-and-forth. AI now captures requirements upfront to automate changes, cutting ticket costs 78%.
Queues hit thousands as volume spiked 83%. An AI agent now instantly resolves order details, shipping, and cancellations 24/7.
Staff manually combed 350K+ documents scattered across legacy SharePoint. Now, AI semantic search instantly retrieves exact answers.
Ad-hoc queries bottlenecked analysts for hours. Now, business teams use an AI agent to pull governed insights in plain text.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Surging call volumes overwhelmed offshore agents. Now, an AI voice agent handles 80% of routine inquiries, escalating only complex cases.
A U.S.-based consumer lending company processes more than 700,000 online personal loan applications monthly.
Skyrocketing contact volumes overwhelmed the company's offshore call center, leading to inconsistent customer service and daily abandonment rates of...
“Our abandonment rates were really high before, some days it was like 20 to 30%, but now it's gone down to around 5 or 6% across the business, with AI handling 75-80% of all of our calls.”
Online provider of short-term installment loans for consumers.
Platform for building and deploying conversational AI voice agents for phone calls.
Related implementations across industries and use cases
Call surges bottlenecked support. AI voice agents now handle precise financial data with strict compliance and zero hallucinations.
Turnover bottlenecked 30k monthly inquiries. GenAI now resolves 64% of emails and 100% of chats, lifting CSAT 8 points.
Rising volume buried agents in manual tasks. AI now fields routine chats and writes summaries, cutting wrap-up time in half.
Complex cancellations forced manual back-and-forth. AI now captures requirements upfront to automate changes, cutting ticket costs 78%.
Queues hit thousands as volume spiked 83%. An AI agent now instantly resolves order details, shipping, and cancellations 24/7.
Staff manually combed 350K+ documents scattered across legacy SharePoint. Now, AI semantic search instantly retrieves exact answers.
Ad-hoc queries bottlenecked analysts for hours. Now, business teams use an AI agent to pull governed insights in plain text.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.