Surging call volumes overwhelmed offshore agents. Now, an AI voice agent handles 80% of routine inquiries, escalating only complex cases.
A U.S.-based consumer lending company processes more than 700,000 online personal loan applications monthly.
Skyrocketing contact volumes overwhelmed the company's offshore call center, leading to inconsistent customer service and daily abandonment rates of...
“Our abandonment rates were really high before, some days it was like 20 to 30%, but now it's gone down to around 5 or 6% across the business, with AI handling 75-80% of all of our calls.”
Online provider of short-term installment loans for consumers.
Platform for building and deploying conversational AI voice agents for phone calls.
Sunshine Loans's Customer support is part of this use case:
Related implementations across industries and use cases
Call surges bottlenecked support. AI voice agents now handle precise financial data with strict compliance and zero hallucinations.
Turnover bottlenecked 30k monthly inquiries. GenAI now resolves 64% of emails and 100% of chats, lifting CSAT 8 points.
Rising volume buried agents in manual tasks. AI now fields routine chats and writes summaries, cutting wrap-up time in half.
Solo front desk staff juggled check-ins and thousands of calls. Now, an AI manages 24/7 scheduling directly in the EHR.
Torn between phones and patients, staff missed 30% of calls. Now, AI handles scheduling and routes tasks, freeing them for in-person care.
Engineers capped at basic chat, complex work out of reach. Now 700 tackle cross-jurisdiction compliance reviews in hours, not weeks.
37 steps and 16 handoffs to send one email. Agents rebuilt the workflow from scratch — 3 weeks became 2 days.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Call centers couldn't keep pace with demand peaks and rising costs. Now, agents handle 24/7 messaging, with AI summarizing and translating.
Surging call volumes overwhelmed offshore agents. Now, an AI voice agent handles 80% of routine inquiries, escalating only complex cases.
A U.S.-based consumer lending company processes more than 700,000 online personal loan applications monthly.
Skyrocketing contact volumes overwhelmed the company's offshore call center, leading to inconsistent customer service and daily abandonment rates of...
“Our abandonment rates were really high before, some days it was like 20 to 30%, but now it's gone down to around 5 or 6% across the business, with AI handling 75-80% of all of our calls.”
Online provider of short-term installment loans for consumers.
Platform for building and deploying conversational AI voice agents for phone calls.
Sunshine Loans's Customer support is part of this use case:
Related implementations across industries and use cases
Call surges bottlenecked support. AI voice agents now handle precise financial data with strict compliance and zero hallucinations.
Turnover bottlenecked 30k monthly inquiries. GenAI now resolves 64% of emails and 100% of chats, lifting CSAT 8 points.
Rising volume buried agents in manual tasks. AI now fields routine chats and writes summaries, cutting wrap-up time in half.
Solo front desk staff juggled check-ins and thousands of calls. Now, an AI manages 24/7 scheduling directly in the EHR.
Torn between phones and patients, staff missed 30% of calls. Now, AI handles scheduling and routes tasks, freeing them for in-person care.
Engineers capped at basic chat, complex work out of reach. Now 700 tackle cross-jurisdiction compliance reviews in hours, not weeks.
37 steps and 16 handoffs to send one email. Agents rebuilt the workflow from scratch — 3 weeks became 2 days.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Call centers couldn't keep pace with demand peaks and rising costs. Now, agents handle 24/7 messaging, with AI summarizing and translating.