Surging call volumes overwhelmed offshore agents. Now, an AI voice agent handles 80% of routine inquiries, escalating only complex cases.
A U.S.-based consumer lending company processes more than 700,000 online personal loan applications monthly.
Skyrocketing contact volumes overwhelmed the company's offshore call center, leading to inconsistent customer service and daily abandonment rates of...
“Our abandonment rates were really high before, some days it was like 20 to 30%, but now it's gone down to around 5 or 6% across the business, with AI handling 75-80% of all of our calls.”
Online provider of short-term installment loans for consumers.
Platform for building and deploying conversational AI voice agents for phone calls.
Sunshine Loans's Customer support is part of this use case:
Related implementations across industries and use cases
Call surges bottlenecked support. AI voice agents now handle precise financial data with strict compliance and zero hallucinations.
Turnover bottlenecked 30k monthly inquiries. GenAI now resolves 64% of emails and 100% of chats, lifting CSAT 8 points.
Rising volume buried agents in manual tasks. AI now fields routine chats and writes summaries, cutting wrap-up time in half.
Complex cancellations forced manual back-and-forth. AI now captures requirements upfront to automate changes, cutting ticket costs 78%.
Repetitive calls distracted from check-ins. An AI agent now resolves routine queries and books dining, freeing staff for in-person guests.
Escalations from 2.5M daily transactions bottlenecked teams. Multi-agent AI now dynamically routes and resolves complex payment issues.
Strict privacy rules prevented sending raw call transcripts to AI. Now, an automated system safely strips and restores sensitive data.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Surging call volumes overwhelmed offshore agents. Now, an AI voice agent handles 80% of routine inquiries, escalating only complex cases.
A U.S.-based consumer lending company processes more than 700,000 online personal loan applications monthly.
Skyrocketing contact volumes overwhelmed the company's offshore call center, leading to inconsistent customer service and daily abandonment rates of...
“Our abandonment rates were really high before, some days it was like 20 to 30%, but now it's gone down to around 5 or 6% across the business, with AI handling 75-80% of all of our calls.”
Online provider of short-term installment loans for consumers.
Platform for building and deploying conversational AI voice agents for phone calls.
Sunshine Loans's Customer support is part of this use case:
Related implementations across industries and use cases
Call surges bottlenecked support. AI voice agents now handle precise financial data with strict compliance and zero hallucinations.
Turnover bottlenecked 30k monthly inquiries. GenAI now resolves 64% of emails and 100% of chats, lifting CSAT 8 points.
Rising volume buried agents in manual tasks. AI now fields routine chats and writes summaries, cutting wrap-up time in half.
Complex cancellations forced manual back-and-forth. AI now captures requirements upfront to automate changes, cutting ticket costs 78%.
Repetitive calls distracted from check-ins. An AI agent now resolves routine queries and books dining, freeing staff for in-person guests.
Escalations from 2.5M daily transactions bottlenecked teams. Multi-agent AI now dynamically routes and resolves complex payment issues.
Strict privacy rules prevented sending raw call transcripts to AI. Now, an automated system safely strips and restores sensitive data.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.