Generic AI risked burning lawns. Now, a specialized agent diagnoses grass types first, safely solving 65% of inquiries.
North America's leading marketer of branded consumer lawn and garden products operates a 157-year-old portfolio including household names like Ortho and Tomcat.
Attempting to build a conversational AI in-house became unmanageable due to complex infrastructure requirements like red teaming and SOC 2...
“We're a 157-year-old company, but this is the time where we need to make that leapfrog to really reposition ourselves for the future and the next generation of consumers.”
Consumer lawn and garden products for residential and commercial use.
AI agent platform for autonomous enterprise customer service.
Related implementations across industries and use cases
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Selling skis online required deep expertise. An AI now interviews shoppers 24/7, tripling conversion and ending seasonal hiring cycles.
Agents manually searched 10,000 docs. AI now guides diagnostics and ensures techs arrive with parts, cutting call times by 50%.
Agents manually searched 10,000 docs. AI now guides diagnostics and ensures techs arrive with parts, cutting call times by 50%.
Email support dragged for hours during live games. An AI agent now absorbs the spikes, resolving 80% of queries in minutes.
Ad-hoc queries required custom dashboards. Now, specialized agents answer natural language questions with 99.9% accuracy.
Manual order entry caused pricing errors and billing disputes. Now, an AI agent flags discrepancies and drafts client emails for staff.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Generic AI risked burning lawns. Now, a specialized agent diagnoses grass types first, safely solving 65% of inquiries.
North America's leading marketer of branded consumer lawn and garden products operates a 157-year-old portfolio including household names like Ortho and Tomcat.
Attempting to build a conversational AI in-house became unmanageable due to complex infrastructure requirements like red teaming and SOC 2...
“We're a 157-year-old company, but this is the time where we need to make that leapfrog to really reposition ourselves for the future and the next generation of consumers.”
Consumer lawn and garden products for residential and commercial use.
AI agent platform for autonomous enterprise customer service.
Related implementations across industries and use cases
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Selling skis online required deep expertise. An AI now interviews shoppers 24/7, tripling conversion and ending seasonal hiring cycles.
Agents manually searched 10,000 docs. AI now guides diagnostics and ensures techs arrive with parts, cutting call times by 50%.
Agents manually searched 10,000 docs. AI now guides diagnostics and ensures techs arrive with parts, cutting call times by 50%.
Email support dragged for hours during live games. An AI agent now absorbs the spikes, resolving 80% of queries in minutes.
Ad-hoc queries required custom dashboards. Now, specialized agents answer natural language questions with 99.9% accuracy.
Manual order entry caused pricing errors and billing disputes. Now, an AI agent flags discrepancies and drafts client emails for staff.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.