AI case study

monday.comAgent evaluation

Sequential AI testing bottlenecked development. Engineers built a concurrent, code-first pipeline to evaluate agent responses in seconds.

Published

The story

Context

An enterprise service management platform building a workforce of customizable AI agents to take the ticket load off human service reps across IT, HR, and Legal departments.

Challenge

Autonomous AI agents with multi-step reasoning chains have a cascading failure problem: a minor prompt tweak or tool-call variation can cascade into...

Solution
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Scope & timeline

  • 8.7x faster eval feedback loops (162s to 18s)

Quotes

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The company

monday.com logo

monday.com

monday.com

Cloud-based work management platform for team collaboration and project tracking.

IndustrySoftware & Platforms
LocationTel Aviv, Israel
Employees1K-5K
Founded2012

The vendor

Framework and developer platform for building LLM-powered applications.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees11-50
Founded2022

Use case

monday.com's Agent evaluation is part of this use case:

AI Infrastructure
87 case studies(+100% YoY)
Proven impact?
LowModerateVery Strong
4.0Moderate
3.8Moderatewithin Software & Platforms
3.8Moderatewithin Product Engineering

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