AI case study

KDDISales document search

Sales reps spent 50% of prep time hunting for internal knowledge. Now, AI automatically extracts and summarizes relevant slides.

Published

Key results

Time Savings per User
~74%
Users Working Faster
80%

Result highlights

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The story

Context

A Japanese telecommunications enterprise with over 10,000 employees manages a massive product portfolio, requiring extensive middle-office operations to support its core 5G communications business.

Challenge

Sales preparation was severely bottlenecked, with representatives spending almost 50 percent of their preparation time just collecting and organizing...

Solution
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Scope & timeline

  • 6-week timeline to launch AI search beta version

Quotes

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The company

Telecommunications operator providing mobile, fixed-line, and digital services.

IndustryTelecommunications
LocationTokyo, Japan
Employees10K-50K
Founded1984

The implementation partner

KDDI Agile Development Center logo

KDDI Agile Development Center

kddi-agile.com
Role in this case study

Employed agile development to build KDDI's generative AI document search and summarization system.

IndustryTechnology
LocationTokyo, Japan
Employees51-250
Founded2022

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

Use case

KDDI's Sales document search is part of this use case:

Enterprise Search
164 case studies(-7% YoY)
Proven impact?
LowModerateVery Strong
3.3Moderate
6.4Strongwithin Telecommunications
2.0Lowwithin Sales

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