Key results
The company
Jackson Health System
jacksonhealth.orgNon-profit academic health system providing specialized medical care in Miami-Dade.
Result highlights
- 50,000 inpatient days reduced via AI planning
- 150 beds of capacity created via AI planning
The story
One of the largest public health systems in the US operates seven hospitals as Miami-Dade County's safety net, serving a diverse community that includes many uninsured residents.
Inflation outpaced reimbursement rates while manual workflows, such as nurses relying on paper schedules and disconnected surgical booking systems, created severe operational bottlenecks. These inefficiencies exacerbated capacity issues and drove up premium labor costs, threatening future financial stability.
The organization executed a transformation across ten workstreams, deploying the Workforce HQ platform to replace paper schedules with data-driven staffing insights. AI-powered predictive analytics now identify open surgical slots automatically, while EMR-integrated automation prompts care teams to address discharge barriers during daily rounds. This technology rollout included extensive training for over 200 leaders to ensure sustainable adoption of the new workflows.
Quotes
“The number one priority for us was to become an extremely efficient organization. We were committed to achieving this without layoffs and sought a partner to help us reimagine how we work and develop efficiencies in our processes.”