AI case study

Horizon Health ServicesClinical documentation

Physicians prioritized typing over treatment. Ambient AI now drafts notes from audio, so they simply review and sign off.

Published

Key results

Documentation Time Reduction
57%
EHR Time Reduction
25%

Result highlights

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The story

Context

One of Western New York's largest behavioral health providers operates two inpatient campuses and widespread outpatient practices for mental health and substance use treatment.

Challenge

Providers faced heavy administrative burdens from manual documentation requirements, which reduced time available for meaningful patient connection....

Solution
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Quotes

The company

Horizon Health Services logo

Horizon Health Services

horizon-health.org

Mental health and substance use disorder treatment services provider.

IndustryHealthcare Providers
LocationBuffalo, NY, USA
Employees251-1K
Founded1975

The vendor

Enterprise database software and cloud infrastructure services.

IndustrySoftware & Platforms
LocationAustin, TX, USA
Employees100K+
Founded1977

Use case

Horizon Health Services's Clinical documentation is part of this use case:

Clinical Documentation
92 case studies(+49% YoY)
Proven impact?
LowModerateVery Strong
5.5Strong
5.6Strongwithin Healthcare Providers
5.5Strongwithin Operations

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