Finding policies in SharePoint was a manual slog. Custom agents now surface answers instantly, saving 9,000 employee hours per month.
A tech-enabled professional services leader with over 10,000 employees, managing complex business processes for public and private sector clients across the UK.
Employees struggled to navigate a vast SharePoint estate to find specific policies, leading to time-consuming manual searches. Additionally, the...
“We’re committed to leveraging Agentic and Gen AI. By integrating Microsoft 365 Copilot, this allows us to streamline the complex business processes we deliver for our clients. Our goal is to harness AI to create better outcomes for our clients, drive efficiency and unlock new opportunities for growth.”
Business process outsourcing and professional services for public and private sectors.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Capita's Internal knowledge search is part of this use case:
Related implementations across industries and use cases
Manual coordination across systems bottlenecked teams. Now, employees build custom AI agents to automate tasks like purchase analysis.
Consultants sacrificed client focus to transcribe notes. Copilot now handles summaries and drafts, saving 50% of users 1-2 hrs/week.
Consultants lost hours sifting through manuals. AI now mines 250 million lines of code to answer technical queries instantly.
Engineers sifted through thousands of pages of municipal PDFs. Now, an AI agent instantly surfaces local codes with direct citations.
Experts were bottlenecked by repetitive questions. Now, employees build custom agents to retrieve answers and free up specialists.
Manual workflows delayed global campaigns for weeks. Now, local teams use GenAI to instantly draft localized, regulatory-compliant copy.
Fragmented legacy platforms took weeks to scale. Now, AI routes emails by intent while unified desktops let agents resolve issues faster.
Disparate tools slowed 320,000 employees. Unifying on Teams and Copilot connected the workforce and embedded AI into daily habits.
Seven analysts manually wrote notes for 200 products. AI agents now digest fact sheets to draft compliant commentary instantly.
Finding policies in SharePoint was a manual slog. Custom agents now surface answers instantly, saving 9,000 employee hours per month.
A tech-enabled professional services leader with over 10,000 employees, managing complex business processes for public and private sector clients across the UK.
Employees struggled to navigate a vast SharePoint estate to find specific policies, leading to time-consuming manual searches. Additionally, the...
“We’re committed to leveraging Agentic and Gen AI. By integrating Microsoft 365 Copilot, this allows us to streamline the complex business processes we deliver for our clients. Our goal is to harness AI to create better outcomes for our clients, drive efficiency and unlock new opportunities for growth.”
Business process outsourcing and professional services for public and private sectors.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Capita's Internal knowledge search is part of this use case:
Related implementations across industries and use cases
Manual coordination across systems bottlenecked teams. Now, employees build custom AI agents to automate tasks like purchase analysis.
Consultants sacrificed client focus to transcribe notes. Copilot now handles summaries and drafts, saving 50% of users 1-2 hrs/week.
Consultants lost hours sifting through manuals. AI now mines 250 million lines of code to answer technical queries instantly.
Engineers sifted through thousands of pages of municipal PDFs. Now, an AI agent instantly surfaces local codes with direct citations.
Experts were bottlenecked by repetitive questions. Now, employees build custom agents to retrieve answers and free up specialists.
Manual workflows delayed global campaigns for weeks. Now, local teams use GenAI to instantly draft localized, regulatory-compliant copy.
Fragmented legacy platforms took weeks to scale. Now, AI routes emails by intent while unified desktops let agents resolve issues faster.
Disparate tools slowed 320,000 employees. Unifying on Teams and Copilot connected the workforce and embedded AI into daily habits.
Seven analysts manually wrote notes for 200 products. AI agents now digest fact sheets to draft compliant commentary instantly.