AI case study

CapitaInternal knowledge search

Finding policies in SharePoint was a manual slog. Custom agents now surface answers instantly, saving 9,000 employee hours per month.

Published|9 months ago

Key results

Monthly Time Savings
9,000 hours
Employee-Built Agents
169+

Result highlights

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The story

Context

A tech-enabled professional services leader with over 10,000 employees, managing complex business processes for public and private sector clients across the UK.

Challenge

Employees struggled to navigate a vast SharePoint estate to find specific policies, leading to time-consuming manual searches. Additionally, the...

Solution
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Scope & timeline

  • 3,000 employees using Copilot

Quotes

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The company

Business process outsourcing and professional services for public and private sectors.

IndustryTechnology
LocationLondon, ENG, GB
Employees10K-50K
Founded1984

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

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