AI case study

BPMTax preparation and review

Rebuilding client context bottlenecked tax teams for weeks. Now, custom AI agents evaluate returns, empowering staff to finish in one day.

Published|today

Key results

Task Completion Time
1 day
vs days to weeks

Result highlights

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The story

Context

An accounting and tax services firm that has materially grown its headcount and increased revenue by 50 percent over the past five years.

Challenge

Tax teams faced immense pressure during busy seasons, struggling to quickly rebuild client context and manage daily message overload. Because the...

Solution
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Scope & timeline

  • Firmwide Copilot rollout to ~1,300 employees

Quotes

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The company

Tax, advisory, and accounting firm for businesses and high-net-worth individuals.

IndustryProfessional Services
LocationSan Francisco, CA, USA
Employees1K-5K
Founded1986

The implementation partner

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Storm Reply

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Role in this case study

Delivered role-based training and tied Copilot directly to everyday workflows for BPM staff.

IndustryTechnology
LocationTurin, Italy
Employees10K-50K
Founded1996

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

Use case

BPM's Tax preparation and review is part of this use case:

Compliance Review
47 case studies(+113% YoY)
Proven impact?
LowModerateVery Strong
2.9Low
2.2Lowwithin Professional Services
3.1Moderatewithin Finance

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