Young staff hesitated to ask managers, slowing stocking. A text-based AI assistant now answers inventory queries on personal phones.
One of the Netherlands' largest supermarket chains employs over 80,000 shop floor workers across 700 locations, relying heavily on part-time students.
Young employees often lacked the knowledge to answer customer queries or locate inventory but felt too intimidated to ask management for assistance....
“We all have a digital standard in our day-to-day lives which sets our expectation of being able to do seamlessly on a mobile device. That is what employees expect of us. So we constantly asked ourselves – how do we bring that standard into our store employees’ day-to-day work to help them with daily tasks?”
Ahold Delhaize's Store operations assistant is part of this use case:
International food retail group operating supermarkets and e-commerce brands.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Built a generative AI enablement platform and AI assistant for Albert Heijn's employees.
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Young staff hesitated to ask managers, slowing stocking. A text-based AI assistant now answers inventory queries on personal phones.
One of the Netherlands' largest supermarket chains employs over 80,000 shop floor workers across 700 locations, relying heavily on part-time students.
Young employees often lacked the knowledge to answer customer queries or locate inventory but felt too intimidated to ask management for assistance....
“We all have a digital standard in our day-to-day lives which sets our expectation of being able to do seamlessly on a mobile device. That is what employees expect of us. So we constantly asked ourselves – how do we bring that standard into our store employees’ day-to-day work to help them with daily tasks?”
Ahold Delhaize's Store operations assistant is part of this use case:
International food retail group operating supermarkets and e-commerce brands.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Built a generative AI enablement platform and AI assistant for Albert Heijn's employees.
Related implementations across industries and use cases
Assessing one product took weeks. Now, an AI copilot models 60,000 items in four hours to simulate lower-carbon recipes.
New hires ignored handbooks and flooded WhatsApp. Now, they query a custom GPT on in-store iPads for instant answers.
Trade queries once took three staff 30 minutes. Now, a voice-first AI app lets a single associate solve them in minutes.
Routine, multilingual requests bottlenecked IT. An AI assistant in Teams now resolves staff queries instantly in six languages.
Migration queries swamped experts. A locally hosted AI now answers 30,000 staff in three languages, cutting support volume by 80%.
Store managers lost applicants to a 10-day hiring cycle. Now, an AI agent screens and schedules via text, saving thousands of hours.
Shoppers built lists item-by-item. Now, they build full baskets in one prompt, while staff automate internal workflows.
Manual maintenance reports and routine purchases bottlenecked staff. AI agents now accurately classify faults and recommend suppliers.
Manual translation dragged 60-minute calls to 90+, silencing experts. Now, live AI captions let teams collaborate in native languages.