Staff couldn't keep pace with tour follow-ups and after-hours maintenance. Now, a single AI platform handles 94% of inbound calls.
A real estate investment company managing over $500 million in assets and 3,500 apartment units across the Midwest.
Property staff lacked the bandwidth to handle repetitive tasks like tour follow-ups, while an outdated after-hours system prevented two-way...
“Worcester Communities was focused on finding a single AI provider who could support the entire prospect-through-resident journey, rather than trying to splice together AIs from several different providers.”
Property management company for multi-family residential communities.
AI automation platform for housing and healthcare communication workflows.
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Manual rent chasing and slow after-hours replies forced a 1:70 staffing ratio. Now, AI manages 24/7 inquiries, tours, and collections.
Daily inquiries across 10,000 apartments bottlenecked a 4-person desk. AI now fields leasing calls and triages maintenance instantly.
Agents answered pet policy questions hundreds of times. AI now resolves inquiries and books tours, freeing staff for high-value work.
Daily inquiries across 10,000 apartments bottlenecked a 4-person desk. AI now fields leasing calls and triages maintenance instantly.
650 onsite associates lost hours to repetitive inquiries. Now, AI handles routine calls and texts, replacing an outsourced call center.
Complex storyboards took weeks to draft. Generative AI now produces concepts in 2 days, accelerating high-stakes infrastructure bids.
Data silos blocked real-world simulation. Now, teams validate site physics and safety risks on a unified digital twin.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.