Surging growth overwhelmed rule-based bots. An AI agent now resolves 49% of tickets, saving the team 40+ hours weekly.
Australia's leading cryptocurrency exchange serves 800,000 traders navigating complex and volatile digital currency markets.
Surging user growth overwhelmed the support team, as legacy rule-based bots failed to resolve complex inquiries or clarify vague requests like "It’s...
“The implementation of Fin is the first time that we as a business are using AI in a customer-facing setting, and we're glad to be partnering with Intercom and using their industry-leading AI-first customer service software to do this.”
Cryptocurrency exchange platform for digital assets and trading.
Intercom is a SaaS company that specializes in customer communication and engagement.
Swyftx's Customer support is part of this use case:
Related implementations across industries and use cases
Agents manually hunted for crypto data. Now, an autonomous agent cites real-time records to boost case resolution by 70%.
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Rigid chatbots frustrated users. Reasoning AI agents now resolve deposit and password needs, freeing staff for complex financial care.
Agents manually hunted for crypto data. Now, an autonomous agent cites real-time records to boost case resolution by 70%.
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Strict privacy rules prevented sending raw call transcripts to AI. Now, an automated system safely strips and restores sensitive data.
Analyzing 200-page reports took senior reps hours. Now, AI extracts key insights, empowering any sales rep to build tailored client decks.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Surging growth overwhelmed rule-based bots. An AI agent now resolves 49% of tickets, saving the team 40+ hours weekly.
Australia's leading cryptocurrency exchange serves 800,000 traders navigating complex and volatile digital currency markets.
Surging user growth overwhelmed the support team, as legacy rule-based bots failed to resolve complex inquiries or clarify vague requests like "It’s...
“The implementation of Fin is the first time that we as a business are using AI in a customer-facing setting, and we're glad to be partnering with Intercom and using their industry-leading AI-first customer service software to do this.”
Cryptocurrency exchange platform for digital assets and trading.
Intercom is a SaaS company that specializes in customer communication and engagement.
Swyftx's Customer support is part of this use case:
Related implementations across industries and use cases
Agents manually hunted for crypto data. Now, an autonomous agent cites real-time records to boost case resolution by 70%.
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Rigid chatbots frustrated users. Reasoning AI agents now resolve deposit and password needs, freeing staff for complex financial care.
Agents manually hunted for crypto data. Now, an autonomous agent cites real-time records to boost case resolution by 70%.
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Strict privacy rules prevented sending raw call transcripts to AI. Now, an automated system safely strips and restores sensitive data.
Analyzing 200-page reports took senior reps hours. Now, AI extracts key insights, empowering any sales rep to build tailored client decks.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.