AI case study

S&P GlobalWorkforce training

Proprietary AI was isolated to data scientists. A global academy now empowers 40,000 employees to embed AI into their daily workflows.

Published

Key results

Program NPS
+52

Result highlights

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The story

Context

A Fortune 500 market intelligence firm with a 40,000-strong workforce delivers financial data insights for the world's most complex industries.

Challenge

While proprietary generative AI tools offered a competitive edge, unlocking their full value required building technical and cultural fluency across...

Solution
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Scope & timeline

  • Growth from 7,200 to 20,000+ Gen AI platform users
  • 8,500+ custom prompts added to shared library
  • 400% increase in daily Gen AI tool usage
  • 100% foundational AI training completion rate

Quotes

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The company

S&P Global logo

S&P Global

spglobal.com

Financial information, data, and analytics for global capital and commodity markets.

IndustryFinancial Services
LocationNew York, NY, USA
Employees10K-50K
Founded1860

The implementation partner

Accenture logo

Accenture

accenture.com
IndustryProfessional Services
LocationDublin, Ireland
Employees100K+
Founded1989

Use case

S&P Global's Workforce training is part of this use case:

Workplace AI
181 case studies(+32% YoY)
Proven impact?
LowModerateVery Strong
4.2Moderate
5.4Strongwithin Financial Services
2.0Lowwithin HR

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