AI case study

ParlanClinical documentation

Providers lost hours reviewing massive dossiers. Now, they use AI to synthesize files and draft reports in minutes, prioritizing care.

Published|5 months ago

Key results

Creation Time
~30 mins
Saved Per Session
1+ hours

Result highlights

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The story

Context

A Dutch nonprofit provides specialized, zero-cost mental health care to children and families with complex needs, ranging from unaccompanied minor refugees to families in crisis.

Challenge

Care providers faced a severe administrative burden, regularly reviewing patient dossiers spanning hundreds of pages and spending 4 to 12 hours...

Solution
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Scope & timeline

  • ~180 active staff users on AI assistant

Quotes

“We needed to find other solutions to get things done, to do our work more simply.”

– Ron Ploeg, IT and Facility Manager, Parlan
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The company

Parlan logo

Parlan

parlan.nl

Youth and family care provider for complex behavioral and social needs.

IndustryHealthcare Providers
LocationAlkmaar, North Holland, Netherlands
Employees251-1K
Founded2005

The vendor

Microsoft logo

Microsoft

www.microsoft.com

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

The implementation partner

e-office logo

e-office

e-office.com
Role in this case study

Helped Parlan roll out Microsoft 365 Copilot among its frontline workers to streamline tasks.

IndustryTechnology
LocationHouten, Utrecht, Netherlands
Employees51-250
Founded1991

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