AI case study

Paragon Cloud ServicesNon-emergency call automation

Non-emergencies clogged >50% of 911 lines. AI now files reports and answers queries, freeing dispatchers for urgent calls.

Published|8 months ago

Key results

Payback Period
1 month
Cost Reduction
up to 50%
Call Automation Rate
up to 100%

Result highlights

Unlock 4 result highlights

The story

Context

United States emergency dispatch centers face attrition rates as high as 25% while struggling to meet legal mandates to answer urgent calls within 10 seconds.

Challenge

Well over 50% of incoming traffic consists of non-emergencies like animal control requests, overwhelming highly trained dispatchers who need to focus...

Solution
Unlock full story

Scope & timeline

  • Deployment in less than 1 hour

Quotes

Unlock 5 more quotes

Use case

Paragon Cloud Services's Non-emergency call automation is part of this use case:

Voice Agent
119 case studies(+184% YoY)
Proven impact?
4.0Moderate
LowModerateStrongVery Strong4.0
9.0Very strongwithin Government & Public Sector
3.6Moderatewithin Product Engineering

The company

Paragon Cloud Services logo

Paragon Cloud Services

paragoncloudservices.com

AWS-focused cloud consulting and digital transformation services.

IndustryGovernment & Public Sector
LocationIndianapolis, IN, USA
Employees11-50
Founded2013

The vendor

Amazon Web Services (AWS) logo

Amazon Web Services (AWS)

aws.amazon.com

Cloud computing platform and on-demand infrastructure services.

IndustryTechnology
LocationSeattle, WA, USA
Employees100K+
Founded2006

Similar Case Studies

Related implementations across industries and use cases

121 AI case studies in Voice Agent

102 AI case studies in Government & Public Sector

1,313 AI case studies in Product Engineering