AI case study

Paragon Cloud ServicesNon-emergency call automation

Non-emergencies clogged >50% of 911 lines. AI now files reports and answers queries, freeing dispatchers for urgent calls.

Published|9 months ago

Key results

Payback Period
1 month
Cost Reduction
up to 50%
First-Ring Answer Rate
100%

Result highlights

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The story

Context

United States emergency dispatch centers face attrition rates as high as 25% while struggling to meet legal mandates to answer urgent calls within 10 seconds.

Challenge

Well over 50% of incoming traffic consists of non-emergencies like animal control requests, overwhelming highly trained dispatchers who need to focus...

Solution
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Scope & timeline

  • Deployment in less than 1 hour

Quotes

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The company

Paragon Cloud Services logo

Paragon Cloud Services

paragoncloudservices.com

AWS-focused cloud consulting and digital transformation services.

IndustryGovernment & Public Sector
LocationIndianapolis, IN, USA
Employees11-50
Founded2013

The vendor

Amazon Web Services (AWS) logo

Amazon Web Services (AWS)

aws.amazon.com

Cloud computing platform and on-demand infrastructure services.

IndustryTechnology
LocationSeattle, WA, USA
Employees100K+
Founded2006

Use case

Paragon Cloud Services's Non-emergency call automation is part of this use case:

Voice Agent
72 case studies(+160% YoY)
Proven impact?
LowModerateVery Strong
4.5Moderate
1.6Lowwithin Product Engineering

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