AI case study

Oscar HealthClaims and documentation

Documentation took 20 minutes per call. AI now summarizes 500-page records and traces claim logs, freeing clinicians to focus on care.

Published|1 year ago

Key results

Faster Resolution
50%
Time Reduction
~40%
Monthly Automations
4k

Result highlights

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The story

Context

A technology-driven health insurer manages complex patient care and millions of contractual variables across a highly regulated industry.

Challenge

Documenting a single patient conversation took over 20 minutes, while reviewing unstructured medical records up to 500 pages long made finding...

Solution
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Quotes

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The company

Oscar Health logo

Oscar Health

hioscar.com

Technology-driven health insurance provider for individuals and businesses.

IndustryInsurance
LocationNew York, NY, USA
Employees1K-5K
Founded2012

The AI provider

AI research and deployment company developing generative models and tools.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees1K-5K
Founded2015

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