Staff spent hours hunting policies across five sites. An AI now scans 3,000+ documents to provide instant, cited answers.
A unified state university system comprising 11 institutions and 80,000 students, faculty, and staff governed by thousands of internal policies and state laws.
Staff spent hours manually searching across five different websites to locate specific regulations buried in thousands of PDFs and contracts. This...
“Once we saw the LLM capabilities of the Databricks Platform, we were impressed that most of our data and AI could be done in one place. We already had Databricks in our Azure cloud environment, so it was the most convenient way to hit the ground running.”
Public higher education system for colleges and universities in North Dakota.
Databricks is a Big Data company that offers a unified analytics platform for data science, engineering, and analytics teams.
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Staff waited 24 hours for answers scattered across wikis. An AI agent now resolves queries in under 30 seconds.
Analysts manually cross-referenced massive regulatory files. A secure chatbot now delivers page-cited answers in seconds.
Complex regulations slowed policy updates to weeks. Staff now finish in hours and built a custom help desk bot in one week.
Students navigated 28 portals and 70,000 sites. A single AI hub now instantly surfaces answers, lifting self-service rates 87%.
Manual validation slowed payroll cycles. AI now automates the checks, freeing HR to support the campus community.
Manual reviews bottlenecked legal workflows. AI now automates drafting and litigation responses, saving lawyers 10 hours weekly.
Writers averaged 2.3 reports/year. Teams now generate 300-page regulatory drafts in minutes, cutting writing time by 90%.