Renewal quotes built by hand, scattered across regional systems—quarter-end always a scramble. Watsonx now generates them six months early.
A technology services division supporting 11,000+ hardware and software offerings in 140 countries, processing 2 million customer support cases annually.
Internal sales processes were manual and fragmented, with different systems and workflows built up across global regions over time. Sellers built...
“We had different systems around the world and different processes that had built up over time.”
Enterprise technology and consulting for cloud computing, AI, and business solutions.
Revenue lifecycle management platform for CLM, CPQ, and document automation.
IBM's Renewal automation is part of this use case:
Related implementations across industries and use cases
Five acquisitions left reps using scattered playbooks. AI now flags missed questions instantly, cutting ramp time from 8 months to 3.
Reps manually reentered up to 10 campaign jobs per renewal. Now, an AI agent autonomously clones past campaigns via natural language.
Consultants manually sifted through code. GenAI now scans 280 million lines to generate tailored implementation instructions.
Reps manually reentered up to 10 campaign jobs per renewal. Now, an AI agent autonomously clones past campaigns via natural language.
Reps faced 70-case queues, taking days to manually cross-reference specs. Now, an AI drafts quotes in minutes for final human review.
Manual workflows delayed global campaigns for weeks. Now, local teams use GenAI to instantly draft localized, regulatory-compliant copy.
Routine cloud setups tied up engineers for days. Now, developers ask AI agents in Jira and Webex to provision resources instantly.
Shifting to B2B sales exposed disconnected workflows and anecdotal forecasts. Now, AI analyzes interactions to surface deal intelligence.
Staff missed the 30% of leads arriving after hours. AI agents now field 24/7 chats and book tours, prioritizing ready buyers.
Renewal quotes built by hand, scattered across regional systems—quarter-end always a scramble. Watsonx now generates them six months early.
A technology services division supporting 11,000+ hardware and software offerings in 140 countries, processing 2 million customer support cases annually.
Internal sales processes were manual and fragmented, with different systems and workflows built up across global regions over time. Sellers built...
“We had different systems around the world and different processes that had built up over time.”
Enterprise technology and consulting for cloud computing, AI, and business solutions.
Revenue lifecycle management platform for CLM, CPQ, and document automation.
IBM's Renewal automation is part of this use case:
Related implementations across industries and use cases
Five acquisitions left reps using scattered playbooks. AI now flags missed questions instantly, cutting ramp time from 8 months to 3.
Reps manually reentered up to 10 campaign jobs per renewal. Now, an AI agent autonomously clones past campaigns via natural language.
Consultants manually sifted through code. GenAI now scans 280 million lines to generate tailored implementation instructions.
Reps manually reentered up to 10 campaign jobs per renewal. Now, an AI agent autonomously clones past campaigns via natural language.
Reps faced 70-case queues, taking days to manually cross-reference specs. Now, an AI drafts quotes in minutes for final human review.
Manual workflows delayed global campaigns for weeks. Now, local teams use GenAI to instantly draft localized, regulatory-compliant copy.
Routine cloud setups tied up engineers for days. Now, developers ask AI agents in Jira and Webex to provision resources instantly.
Shifting to B2B sales exposed disconnected workflows and anecdotal forecasts. Now, AI analyzes interactions to surface deal intelligence.
Staff missed the 30% of leads arriving after hours. AI agents now field 24/7 chats and book tours, prioritizing ready buyers.