Staff manually reconciled complex benefit forms. An AI copilot now interprets coverage and updates billing instantly.
A business process solutions provider managing healthcare operations and insurance documentation where accurate billing depends on interpreting complex coverage details.
Manual review of Explanation of Benefits documents was time-consuming and prone to errors, causing billing delays and patient confusion regarding...
“At Firstsource, we’re excited about AI’s disruptive potential, unlocking possibilities and propelling innovation. Our commitment spans the AI lifecycle, utilizing frameworks, accelerators, and partnerships, showcased in our FirstSenseAI Studio. We prioritise AI democratization through programs like FirstColLab and The Digital Sprint, empowering every team member to lead industry transformation.”
Global business process management and outsourcing services provider.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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