Spreadsheets slowed staffing to eight weeks. AI agents now screen talent and automate contracts, cutting cycle times by 50%.
A NASDAQ-listed data and AI company with 60,000 employees derives half its business from consulting projects that require precise, rapid staffing.
Fragmented data across CRM and ERP systems forced managers to rely on spreadsheets and email, resulting in a six-to-eight-week allocation cycle with...
“The engagement period for AI consulting typically lasts three to four months. Resource requisition is the most integral part of these engagements. If we mapped a wrong resource, we could miss an opportunity. ServiceNow gives us the ability to capture, assess, and manage resource allocations and fulfillments all on one AI platform.”
Data analytics and AI-led business process management and digital solutions.
Global complexity forced heavy reliance on outside counsel. Teams now run jurisdictional comparisons in-house, cutting external spend.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Generic training ignored individual gaps. AI now mines workflow data to push just-in-time micro-lessons to 20,000 agents.
Script updates forced studio reshoots. Now, teams generate multilingual avatar videos from text, bypassing cameras entirely.