AI case study

DanoneOrder processing

Manual order entry caused pricing errors and billing disputes. Now, an AI agent flags discrepancies and drafts client emails for staff.

Published|4 months ago

The story

Context

A global consumer goods enterprise with 90,000 employees across 120 countries, processing thousands of daily customer orders through various channels including email, PDF, and electronic data interchange.

Challenge

Manual workflows and complex order processing led to frequent data entry errors and pricing inconsistencies across internal systems. These...

Solution
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Scope & timeline

  • 50,000+ employees deployed with Microsoft 365 Copilot
  • 10,000 Copilot licenses distributed on day one

Quotes

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The company

Global dairy, plant-based food, bottled water, and specialized nutrition company.

IndustryConsumer Products
LocationParis, France
Employees50K-100K
Founded1919

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

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